Returns Policy
info@shinywall.com
1. Right of Withdrawal
As a consumer you have the right to withdraw from your purchase within 14 calendar days of the delivery date, without giving any reason. To exercise it, email us at info@shinywall.com before the deadline, or send us the model form in section 7.
On the Standard range (Standard and Standard Max) we voluntarily extend that period to 21 calendar days. It is a commercial improvement of ours: it does not replace your legal rights, it adds to them.
2. Returns Process
To start a return:
- Email us at info@shinywall.com with your order number and, if you wish, the reason (you are not required to give one).
- We will send you the instructions for the return shipment.
- Send the product back within 14 calendar days of telling us you are withdrawing.
- You may test the product, but take care of it: you are liable for any diminished value caused by handling beyond what is needed to see what it is and how it works. Keeping the original packaging helps it come back intact, but it is not a requirement.
3. Exceptions
The right of withdrawal does not apply to:
- Goods made to measure or clearly personalised to your specifications (for example, a Custom project).
- Digital services and subscriptions already performed, where you expressly agreed that performance would begin before the period ended and acknowledged that this means losing the right of withdrawal.
A product being installed or used does not remove your right to withdraw: what happens is that you are liable for the diminished value.
4. Return Shipping Costs
Return shipping costs are the customer's responsibility, unless the product is defective or we made an error with the order.
5. Refunds
We will refund you within a maximum of 14 calendar days from the moment you tell us you are withdrawing, using the same payment method you used for the purchase and at no cost to you for the refund itself. We may withhold it until we receive the product back or until you provide proof that you have sent it.
The refund includes the price of the product and the standard delivery costs you paid on purchase. If you chose a delivery option more expensive than the standard one, that extra cost is not refunded. The cost of sending the product back remains yours, except for defective products or our error.
6. Defective Products and Warranty
If you receive a defective or damaged product, write to us immediately at info@shinywall.com. In those cases we cover all collection and shipping costs.
Physical products carry the 3-year legal warranty from delivery (art. 120 TRLGDCU); for digital content and services the period is 2 years. The right to claim lapses 5 years after the defect becomes apparent.
7. Model Withdrawal Form
You may use this model to withdraw, although it is not mandatory: any unequivocal statement by any means is enough. If you do not have some of the details, give us the ones you do have: we only need to be able to identify your contract.
To SHINY WALL S.L., C/ del Bages 54, Local, 08223 Terrassa (Barcelona), Spain, info@shinywall.com:
I hereby give notice that I withdraw from my contract of sale of the following goods / for the supply of the following service:
— Product or service:
— Order or quotation number:
— Date of order or of first payment:
— Date of receipt:
— Consumer's name:
— Consumer's address:
— Date:
8. Contact
For any queries about returns or issues with your order: info@shinywall.com.
Last updated: August 2026